Important information about instrument info, product registration, activation and data provision.

1.) What is the "Instrument Info File"?

The "Instrument Info" is a file that can generate and export your keyboard. (It is not the serial number of the keyboard!) This file contains the ID and processor number of your keyboard. It is required to unlock copy-protected software (Expansion Packs and / or Expansion Voices / Drums) for use and to allow communication between YEM (Yamaha Expansion Manager) and Keyboard.

(YAMAHA .CPF FORMAT = COPY PROTECTED FORMAT)


2.) Where can I find the "Instrument Info File"?

The "Instrument Info File" can be generated by any YEM-capable keyboard and export it to a USB stick.

Here you will find the instructions for generating and exporting the "Instrument Info File" to a USB stick. Just select your keyboard:

3.) Where do I send the "Instrument Info File" to register and unlock my software products?

Please go to your PC / MAC with your USB stick (which now contains the "Instrument Info File") and send us this file (a file with the extension .n27) via e-mail (attachment) to the following e-mail address: 

Instrument_Info@cms-sounddesign.de

Upon receipt of the "Instrument Info File" we can begin to produce your installation data. After completion of the installation data you will receive an e-mail with the download link for your YEM and your keyboard.

For the download of the installation data we recommend the Firefox Browser. If you do not have this browser on your computer, after consultation (e-mail) we can also provide the installation data for all other browsers in .ZIP format. If you only see cryptic characters when downloading the data on the screen, your web browser will not try to download the data, but open it in the browser. This happens primarily when using the Microsoft browser (IE Explorer, Edge or Chrome). In this case, send a short e-mail to:

Support@cms-sounddesign.de

4.) When and how do I get my purchased software?

As soon as we have received your order and the "Instrument Info File", we will generate your installation software and make it available for download on our web server. After completion of the production, you will receive an e-mail with the download link for your purchased products.

We always strive to realize your order as soon as possible. However, many processes require manual labor on our computers and require processing time. Our webshop is automated and every order received is immediately answered with an order confirmation. So you always have control over whether your order has arrived us.

The installation data are usually delivered very fast. Depending on the order volume and technical queries, the delivery may take up to 48 hours. If you have any questions you can send us a short e-mail to

Support@cms-sounddesign.de

We will answer your request as soon as possible.

5.) Data format and delivery

The software is produced in the data format .cpf (YAMAHA .CPF FORMAT = COPY PROTECTED FORMAT).

It is delivered exclusively by digital means (download).